World class customer service hinges on excellent customer service training - which learndirect Business can offer you and your staff.
learndirect Business deliver training at a time, pace and place to suit your business, and your employees. Whether it be a work based programme leading to an NVQ, or a short course to plug an immediate skills gap, we can help.
NVQ in Customer Service
Our Customer Service NVQ gives your staff a better understanding of what your customers really want, building confidence and a sense of achievement in your workforce.
Enabling candidates to handle a variety of customer service situations, Customer Service NVQs from learndirect Business help employees carry out their role more professionally and effectively.
Our Level 3 NVQ is aimed at staff who both deliver and manage customer service, and who can implement permanent changes to improve services.
Your staff will be able to demonstrate they can:
- Identify the ‘golden rules 'of good customer service
- Describe your organisation's products and services
- Create and maintain strong, lasting relationships with your customers
- Anticipate, solve and prevent customer service problems
Find out more about the Customer Service NVQ.
Is there funding available for this NVQ?
Call the learndirect Business helpline on 0800 101 901 or fill in the contact us form to arrange an appointment to visit your business.
Once we understand your individual circumstances we’ll be able to offer you expert advice on what funding is available. The helpline is open from 7am to 11pm, seven days a week.
Short online courses – now with 20% discount
We have a range of short online customer service courses. These are a cost-effective and flexible way to fill skills gaps quickly, all which can be purchased instantly online.
The benefits of e-learning include:
- Reduction in time spent away from work
- Delivered at a time, place and pace to suit
- Accessible learning available for all level of ability
- Support is built in
Contact us
To find out more about how learndirect Business can help your company call 0800 101 901 or contact us online. Lines are open from 7am to 11pm, everyday.
