Mon, 8 Dec 2008
Manchester businessman picks up customer service award.
Vernon Barker, the head of rail company First TransPennine Express, has been given a customer service award after helping to almost double the amount of business his company has done in the last four years.
The Manchester Evening News reports that Mr Baker's openness to customer feedback, as well as the sessions he runs in which members of the public are able to meet him, won over the judges at the National Customer Service Awards.
Approximately 84 per cent of the firm's customers claim the service offered by Frist TransPennine Express is very good, which could be one of the main reasons why the number of travellers has gone up from 13.5 million to 23 million since 2004.
"Customers in Greater Manchester are telling me that we are doing a good job and they have a genuine interest in seeing more investment in the railways," Mr Barker said.
Leslie Spennato, a real estate agent from Prudential Georgia Realty, told RISMedia this week that customer service is her number one priority.
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