News and features

Thu, 12 Jan 2012

Spectrum Plastics

Spectrum Plastics, based in Stockport, is a print finishing company, producing posters, catalogues and plastic cards such as library and loyalty cards. After the loss of a major client, Kath Doran, Managing Director, realised that something had to be done to turn the business around, and she turned to learndirect to provide further training for her staff.
 
Kath said:
"We had held a contract with a large retailer for 19 years but unfortunately due to large budget cuts, we lost them as a client. This contract had provided half of the company's turnover so at this point, we had to go back to basics and look to what we could do to get us back on the right track.

"We realised that what we needed to do was build from within. We decided to retrain staff in the other departments to be able to multi task and take on more responsibility. It was at this point that we first approached learndirect, because they were offering the training we so desperately needed. 

"Employees from across the company completed the learndirect IT courses. One employee who worked in production wanted to receive a nationally recognised qualification. He has since implemented new IT procedures across the company which have helped to increase efficiency.

"After completing a customer services qualification with learndirect, another member of the sales team has enjoyed much improved sales figures which are constantly increasing.

"The main benefit of learndirect training has been the awareness it has given the individual of their importance to the company. I've been very pleased with the effect that learndirect has had both on our efficiency as a company and staff morale, and I plan to put more employees on training courses, including myself."

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