Managing People
A business can only succeed if its people are well-managed. These courses cover coaching, training, leadership and teamwork. Learn how to give guidance, build strong teams and make the most of the people in your organisation.
Interviewing People
Learn how to interview effectively - employing the right people first time saves your business a huge amount of time and money. Similar techniques can be used in staff appraisals to help you make the most of the information you gather and keep everyone happy.
Communication
Communication can make or break a company. These courses cover a wide range of communication skills to help you run meetings efficiently, set up channels of communication within your organisation, write good presentations, give and receive feedback and negotiate your way to success
Management Skills
Become a more effective manager by understanding your workload and learning how best to delegate. These courses help you organise, plan and prioritise, so you can spend less time sifting through paper mountains and more time focusing on your business objectives.
Selling Skills
It's vital to be able to spot potential sales opportunities and then act on them. Learn how to seal the deal efficiently and effectively every time. The resources in this section teach good selling techniques, both face-to-face and on the telephone - which will ultimately have a positive impact on your bottom line.
Finance
Get the edge on your competition by having managers who actually understand a balance sheet. This course gives you a good grounding in basic finance, which will help you make decisions that positively affect the profitability of your organisation. The course is perfect for you if you’re not the type who normally finds finance fascinating.
Customer Service & Quality
Learn how to offer consistently good service and how to handle a difficult customer right first time. These resources will show you how to communicate effectively with customers both face-to face and over the telephone.
learndirect Business presents a series of eCourses featuring the cream of British comedy talent, designed to boost key business and management skills within small to medium enterprises (SMEs).
Widely used by large employers, the courses will now be made available to micro and SME businesses via learndirect Business. For the first time, businesses of all sizes can access the courses online in a way to best meet the needs of their staff and themselves.
These entertaining, interactive online courses are a great way for you to develop your management skills. Pick and choose the content you want from a wide range of topics, covering Management Skills, Communication Skills, Interviewing, Customer Service and Quality, Managing People, Finance and Selling Skills.
Aside from their flexibility, what sets these courses apart is their entertaining approach. Each one delivers its message with simplicity, impact and humour, employing high profile actors and comedians to make things memorable. (You're less likely to forget something taught by John Cleese, Ricky Gervais, Hugh Laurie or Dawn French, to name just a few.)
Interactive online courses
There are 32 new online courses to choose from, split into seven broad skill areas.
These interactive courses make engaging use of video clips, thought-provoking questions and easy-to-navigate modules that you can explore at your own pace. As well as 90 minutes of training, each course comes with a pre-test, so you can get a feel for the course before you start, and post-course support.
Click one of the links below to find out which courses are available in the areas you're interested in: