Managing People
A business can only succeed if its people are well-managed. These courses cover coaching, training, leadership and teamwork. Learn how to give guidance, build strong teams and make the most of the people in your organisation.
Interviewing People
Learn how to interview effectively - employing the right people first time saves your business a huge amount of time and money. Similar techniques can be used in staff appraisals to help you make the most of the information you gather and keep everyone happy.
Communication
Communication can make or break a company. These courses cover a wide range of communication skills to help you run meetings efficiently, set up channels of communication within your organisation, write good presentations, give and receive feedback and negotiate your way to success
Management Skills
Become a more effective manager by understanding your workload and learning how best to delegate. These courses help you organise, plan and prioritise, so you can spend less time sifting through paper mountains and more time focusing on your business objectives.
Selling Skills
It's vital to be able to spot potential sales opportunities and then act on them. Learn how to seal the deal efficiently and effectively every time. The resources in this section teach good selling techniques, both face-to-face and on the telephone - which will ultimately have a positive impact on your bottom line.
Finance
Get the edge on your competition by having managers who actually understand a balance sheet. This course gives you a good grounding in basic finance, which will help you make decisions that positively affect the profitability of your organisation. The course is perfect for you if you’re not the type who normally finds finance fascinating.
Customer Service & Quality
Learn how to offer consistently good service and how to handle a difficult customer right first time. These resources will show you how to communicate effectively with customers both face-to face and over the telephone.
Communication can make or break a company. These courses cover a wide range of communication skills to help you run meetings efficiently, set up channels of communication within your organisation, write good presentations, give and receive feedback and negotiate your way to success.
Interactive Online Courses
Meetings, Bloody Meetings: Making Meetings More Productive
Featuring John Cleese, Robert Hardy and others, this course has been designed to help you run more productive meetings.
More Bloody Meetings: The People Side of Meetings
Featuring John Cleese, Caroline Quentin and others, this course focuses on the ‘Three Laws of Meetings’ to help you manage behaviour and increase productivity in meetings.
Straight Talking: The Art of Assertiveness
Featuring John Cleese, Jennifer Saunders and others, this course teaches you how to be generally assertive. Learn to say ‘no’ to unreasonable requests and deal with under-performing team members.
The Grapevine: Communicating in a World of Change
Featuring Peter Capaldi, Geraldine James and other famous faces, this course refreshes and develops communication skills enabling managers to motivate and sell ideas more effectively.
Negotiating: Tying the Knot
Featuring Dawn French, Neill Flynn and others, this course will help you prepare for negotiation and turn things around when the going gets tough.
I Wasn't Prepared for That: Overcoming the Fear of Making Presentations
Featuring Dawn French, Robert Lindsay and others, this course introduces the skills needed to plan and deliver a good presentation.
Report Writing: The Art of Writing a Good Report
Featuring Dawn French, Reece Dinsdale and others, this course delivers a step-by-step guide to writing better reports; including setting objectives, organising information, and improving readability.