Managing People
A business can only succeed if its people are well-managed. These courses cover coaching, training, leadership and teamwork. Learn how to give guidance, build strong teams and make the most of the people in your organisation.
Interviewing People
Learn how to interview effectively - employing the right people first time saves your business a huge amount of time and money. Similar techniques can be used in staff appraisals to help you make the most of the information you gather and keep everyone happy.
Communication
Communication can make or break a company. These courses cover a wide range of communication skills to help you run meetings efficiently, set up channels of communication within your organisation, write good presentations, give and receive feedback and negotiate your way to success
Management Skills
Become a more effective manager by understanding your workload and learning how best to delegate. These courses help you organise, plan and prioritise, so you can spend less time sifting through paper mountains and more time focusing on your business objectives.
Selling Skills
It's vital to be able to spot potential sales opportunities and then act on them. Learn how to seal the deal efficiently and effectively every time. The resources in this section teach good selling techniques, both face-to-face and on the telephone - which will ultimately have a positive impact on your bottom line.
Finance
Get the edge on your competition by having managers who actually understand a balance sheet. This course gives you a good grounding in basic finance, which will help you make decisions that positively affect the profitability of your organisation. The course is perfect for you if you’re not the type who normally finds finance fascinating.
Customer Service & Quality
Learn how to offer consistently good service and how to handle a difficult customer right first time. These resources will show you how to communicate effectively with customers both face-to face and over the telephone.
Learn how to offer consistently good service and how to handle a difficult customer right first time. These resources will show you how to communicate effectively with customers both face-to face and over the telephone.
Interactive Online Courses
If Looks Could Kill: The Power of Behaviour
Featuring Dawn French, this course introduces proven techniques to help you control your temper and use calm behaviour to improve customers’ attitudes and create new sales opportunities.
Demanding Customers: Customer Care Made PERFECT
Featuring Dawn French, Robert Lindsay and others, this course can help your business thrive by teaching employees how to deliver outstanding customer service, to even the most difficult characters.
No Complaints?: Complaints and the Customer
Featuring Michael Kitchen, Stephen Tompkinson and other famous faces, this course is a great introduction to handling even the most difficult of customer complaints.
Telephone Behaviour: The Rules of Effective Communication
Featuring John Cleese, Rebecca Front and others, this course is packed full of practical rules to help you and your employees conduct more professional telephone conversations.
Who Sold You This, Then?: Effective After-Sales Service
Featuring Hugh Laurie and others, this course details the four cornerstones of successful after-sales service and allows you to improve the way your business relates to its customers.
Complaints and Quality Management: Quality through Customer Service
Featuring Dawn French, Jane Horrocks and Stephen Tompkinson, this course teaches the value of finding positive solutions to problems, rather than apportioning blame.
On the Receiving End: Making Call Centres More Effective
Featuring Dawn French, this course is a straightforward introduction to effective call centre skills, from learning how to ‘read’ your customers, to staying calm and professional during testing situations.