Managing People
A business can only succeed if its people are well-managed. These courses cover coaching, training, leadership and teamwork. Learn how to give guidance, build strong teams and make the most of the people in your organisation.
Interviewing People
Learn how to interview effectively - employing the right people first time saves your business a huge amount of time and money. Similar techniques can be used in staff appraisals to help you make the most of the information you gather and keep everyone happy.
Communication
Communication can make or break a company. These courses cover a wide range of communication skills to help you run meetings efficiently, set up channels of communication within your organisation, write good presentations, give and receive feedback and negotiate your way to success
Management Skills
Become a more effective manager by understanding your workload and learning how best to delegate. These courses help you organise, plan and prioritise, so you can spend less time sifting through paper mountains and more time focusing on your business objectives.
Selling Skills
It's vital to be able to spot potential sales opportunities and then act on them. Learn how to seal the deal efficiently and effectively every time. The resources in this section teach good selling techniques, both face-to-face and on the telephone - which will ultimately have a positive impact on your bottom line.
Finance
Get the edge on your competition by having managers who actually understand a balance sheet. This course gives you a good grounding in basic finance, which will help you make decisions that positively affect the profitability of your organisation. The course is perfect for you if you’re not the type who normally finds finance fascinating.
Customer Service & Quality
Learn how to offer consistently good service and how to handle a difficult customer right first time. These resources will show you how to communicate effectively with customers both face-to face and over the telephone.
Learn how to interview effectively - employing the right people first time saves your business a huge amount of time and money. Similar techniques can be used in staff appraisals to help you make the most of the information you gather and keep everyone happy.
Interactive Online Courses
The Dreaded Appraisal: Both Sides of the Appraisal Interview
Featuring Dawn French, Robert Lindsay and others, this course provides a step-by-step guide to effective appraisals.
It's Your Choice: Selection Skills for Managers
Featuring Hugh Laurie, Dawn French and John Cleese, this course will give you the skills to select the best candidate for your business.
I'd Like a Word with You: The Discipline Interview
Featuring Hugh Laurie, Paul Merton and others, this course teaches managers how to use discipline interviews to improve performance without damaging morale, causing unrest or falling foul of legislation.
Can You Spare a Moment? Counselling Skills for Managers
Featuring Ricky Gervais , John Cleese and others, this course teaches managers how to counsel staff and prevent personal problems from affecting performance at work.