Managing People
A business can only succeed if its people are well-managed. These courses cover coaching, training, leadership and teamwork. Learn how to give guidance, build strong teams and make the most of the people in your organisation.
Interviewing People
Learn how to interview effectively - employing the right people first time saves your business a huge amount of time and money. Similar techniques can be used in staff appraisals to help you make the most of the information you gather and keep everyone happy.
Communication
Communication can make or break a company. These courses cover a wide range of communication skills to help you run meetings efficiently, set up channels of communication within your organisation, write good presentations, give and receive feedback and negotiate your way to success
Management Skills
Become a more effective manager by understanding your workload and learning how best to delegate. These courses help you organise, plan and prioritise, so you can spend less time sifting through paper mountains and more time focusing on your business objectives.
Selling Skills
It's vital to be able to spot potential sales opportunities and then act on them. Learn how to seal the deal efficiently and effectively every time. The resources in this section teach good selling techniques, both face-to-face and on the telephone - which will ultimately have a positive impact on your bottom line.
Finance
Get the edge on your competition by having managers who actually understand a balance sheet. This course gives you a good grounding in basic finance, which will help you make decisions that positively affect the profitability of your organisation. The course is perfect for you if you’re not the type who normally finds finance fascinating.
Customer Service & Quality
Learn how to offer consistently good service and how to handle a difficult customer right first time. These resources will show you how to communicate effectively with customers both face-to face and over the telephone.
A business can only succeed if its people are well-managed. These courses cover coaching, training, leadership and teamwork. Learn how to give guidance, build strong teams and make the most of the people in your organisation.
Interactive Online Courses
The Best of Motives: Informing and Involving
Featuring Gary Olsen, Gwyneth Strong and others, this course teaches you the art of motivation - how to encourage and involve staff, and improve productivity.
The Helping Hand: Coaching Skills for Managers
Featuring Robert Lindsay, John Cleese and others, this course teaches the five key stages of a running a successful coaching programme.
You'll Soon Get the Hang of It: The Techniques of One-to-One Training
Featuring Hugh Laurie, this course is a great introduction to effective one-to-one training, widely recognised as one of the most powerful approaches to workplace learning.
Team Spirit?: How To Be an Effective Team Member
Featuring Charlotte Coleman, Don Warrington and other famous faces, this course focuses on the key components of good teamwork.
Performance Matters: The Importance of Praise
Featuring John Cleese, this course explores why praise is such an important management tool.
Performance Matters: The Need for Constructive Criticism
Featuring John Cleese and other famous faces, this course shows how to prepare and deliver criticism so that both parties can move on afterwards.