Assert Yourself: Learning to be Assertive

Discover the art of being assertive and enjoy the benefits of powerful communication and better working relationships.

From overcoming the fear of being honest to being able to say 'no', this course will help you strike the balance between aggressive and passive behaviour so you can get your job done more effectively.

You'll learn how to:

• Understand what is meant by assertive behaviour
• Recognise submissive, aggressive and assertive behaviour in others
• Use the three main principles of assertive behaviour to negotiate positive outcomes in demanding situations
• Deliver and receive praise and criticism honestly and assertively
• Follow the rules for writing appropriate emails

Course features:

You’ll work through the course online, where you’ll complete a series of exercises. All you need is access to the internet.

Famous faces including Kris Marshall and Pippa Haywood will show you how to communicate positively in the workplace.

The course shows a range of characters demonstrating submissive, aggressive and assertive behaviours, and the effect of each on their colleagues.

Kris provides guidance on how to apply the three principles of assertive behaviour to ensure you stay positive and display appropriate behaviour whether communicating face-to-face or by email.

Set in everyday surroundings, these well-known performers act out realistic situations in an entertaining way that will help you recognise and correct some common errors. The familiar settings and witty role play will help you to apply the material to your own workplace.

Before you begin the course, you'll take a short test to help identify any knowledge gaps. As you work through the course, you'll be presented with simple exercises to check your learning. At the end there is a 15 question quiz to help sum up what you have learned.

You’ll have access to this course for six months from the date of purchase – giving you plenty of time to finish your course.

How this course can help your business:

• Establish more motivated and productive staff
  Enjoy the benefits better working relationships
  Improve staff morale
  

Course Code: 104198BT047