Straight Talking: The Art of Assertiveness

Whether you work in the boardroom or the factory floor, being confident and assertive will help you do well at work. These skills will also help you enjoy greater respect from colleagues and experience increased job satisfaction.

And the great news is that assertiveness skills can be learnt - just like any other business skill. This course will help you take the first steps towards a more assertive attitude and will give you new skills to ensure that your voice is heard.

You'll be able to say 'no' to unreasonable requests from customers, and deliver constructive criticism to a team member who's under-performing.

You'll learn how to:

• Understand the techniques of assertiveness
• Understand why aggressive behaviour doesn't work in the long run
• Deal with aggressive behaviour in others
• Establish a negotiating position and stick to it
• Know how to give and receive criticism

Course features:

You'll work through the course online, where you'll complete a series of exercises. All you need is access to the internet.

Famous faces including John Cleese and Jennifer Saunders will show you the basic rules of assertive behaviour, how to get your message across, deal with aggressive behaviour and handle criticism in different office-based situations.