Communication Process

Communication is vital to the success of any business. When done right, you'll build productive relationships with colleagues, customers and suppliers.

This course will help you improve the way you interact. From understanding body language to learning about active listening and questioning techniques, you'll gain a great grounding in the principles of effective communication.

You'll learn how to:

• Identify the main stages in the communication process
• Understand the importance of effective communication
• Describe some common barriers to communication
• Know how to avoid and break down these barriers

Course features:

You'll work through the course online, where you'll complete a series of exercises. All you need is access to the internet.

This course gives you a great introduction to improving communication at work. It uses a case study to help you learn and after each exercise you'll be given feedback on how you've done.

You can print a transcript of each screen's audio for future reference. The course also includes a glossary of business terms, an alphabetical list of business "thought leaders", and a resources section featuring links to useful online business resources.

You'll have access to this course for six months from the date of purchase - giving you plenty of time to finish your course.

How this course can help your business:

* Establish excellent relationships between your business and customers - internal and external

* Avoid poor communication having a negative effect on your bottom line
* Reducing the risk of costly misunderstandings, and increase business efficiency

Course Code: 100594BT027