To be successful in business, it’s not just what you say that counts – how you say it is crucial, too. This course will help you to use non-verbal cues to convey a message of confidence and professionalism whenever you communicate with colleagues, customers and suppliers. You’ll learn how to: - decode body language - interpret tone so that you can understand all of what someone is telling you. You’ll also explore the signals you send out to others in your behaviour and your dress. By the time you’ve completed the course, you’ll be confident that you can give a positive impression of yourself and your organisation in a wide range of situations. Our leadership and management courses are great for developing skills that can be used in a number of practical situations. By completing this course you’ll also be working towards the Institute of Leadership and Management (ILM) qualification in Management. Having this qualification under your belt could really boost your CV and help you get ahead in your career. Depending on which version you do, you’ll achieve either the award certificate or the diploma.
Courses Business and Job Specific Skills Communication Skills

To be successful in business, it’s not just what you say that counts – how you say it is crucial, too.

This course will help you to use non-verbal cues to convey a message of confidence and professionalism whenever you communicate with colleagues, customers and suppliers.

You’ll learn how to:

- decode body language

- interpret tone so that you can understand all of what someone is telling you.

You’ll also explore the signals you send out to others in your behaviour and your dress. By the time you’ve completed the course, you’ll be confident that you can give a positive impression of yourself and your organisation in a wide range of situations.

Our leadership and management courses are great for developing skills that can be used in a number of practical situations.

By completing this course you’ll also be working towards the Institute of Leadership and Management (ILM) qualification in Management. Having this qualification under your belt could really boost your CV and help you get ahead in your career.

Depending on which version you do, you’ll achieve either the award certificate or the diploma.

You'll learn how to:

* How to interpret body language and tone
* Develop an awareness of the signals that you send out

  • How to behave and dress to make a good impression

How this course can help your business:

* Convey a message of confidence and professionalism in a wide range of business scenarios

* Build better working relationships with colleagues, customers and suppliers

* Enable staff to create a more positive impression of themselves and the business

* Increase success in business negotiations by interpreting subtle messages and decoding body language

* Make the most of sales opportunities by using open, honest gestures

Why buy an eCourse from learndirect?

  • You get value for money
  • You can start straight away
  • Flexibility and support built in
  • You learn at your own level and pace

Course Code: 100594SM075

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Course length:

170
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My new skills have given me so much more confidence and thanks to learndirect, I now have a permanent job that will provide a better life for me and my daughter.

Amy Parry

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