The Rules of Effective Communication

Telephone communication is at the heart of modern business. By developing effective telephone skills, you’ll portray a positive, professional image and strengthen your relationships with customers and suppliers.

Famous faces including John Cleese and Rebecca Front will show you how to and how not to go about making and answering telephone calls in a business context.

From the importance of starting the call with a ‘verbal handshake’ to repeating key phrases to show callers they’re understood, the course is packed with practical rules to help you conduct a more professional telephone call from start to finish.

You'll learn how to:

When you have completed this course you will be able to:

• use the telephone effectively at work
• be prepared before making a business call
• start and finish a business call in a professional manner
• control the conversation by asking the right questions

How this course can help your business:

• Retain and enhance your reputation and professional image
• Keep your customers satisfied and ‘earn’ their loyalty to your business
• Win new business through word of mouth
• Improve profitability through greater efficiency and increased customer satisfaction

Course Code: 104198BT011