Customer Service

50% of consumers say poor customer service is the main reason they switch.*

These eCourses will help you improve the customer focus of your business, leading to increased sales and customer loyalty.
You'll learn how to:

• identify and address customer needs
• motivate your staff to provide exceptional service
• improve telephony skills
• manage staff reactions to complaints.

eCourses give you instant access to the skills you need. With no paperwork or advance booking you can buy now and start learning straight away.

*Source: Successful Direct Marketing Methods, 7th Edition, Bob Stone and Ron Jacobs

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