Customer Care Made PERFECT

Businesses that thrive in today’s competitive environment have the skills in place to turn negative customer reactions into positive customer experiences.
Using the P.E.R.F.E.C.T. (Polite, Efficient, Respectful, Friendly, Enthusiastic, Cheerful and Tactful) model, this course is a helpful introduction to the problems that demanding customers create and the expectations they have.
Famous faces including Dawn French, Robert Lindsay, James Fleet and Rebecca Front will show you four types of demanding customer and how to deal with them through a number of different customer-facing situations.
It will help you deliver an outstanding customer service experience to even the most difficult of characters.

You'll learn how to:

When you have completed this course you will be able to:

* describe the techniques used to satisfy demanding customers
* adopt the P.E.R.F.E.C.T. approach to customer service

• demonstrate good customer service skills in different situations

How this course can help your business:

• Retain existing customers by listening to and acting on their feedback
• Win new business through word of mouth
• Improve profitability through greater efficiency and increased customer satisfaction
• Identify and deal with business problems as they arise, minimising disruption to the business
• Improve business performance as weaknesses and issues are addressed
• Retain and enhance your reputation

Course Code: 104198BT006