An Inside Job: Meeting Internal Customer Needs

Most businesses recognise that exceptional service is vital to winning and retaining customers – but very few treat internal customers with the same level of respect and support.

This course introduces the concept of the internal customer. A famous face, Hugh Laurie, will show you why it’s important to treat internal customers with the same level of respect and support as external customers in order to strengthen working relationships and improve business productivity.

You'll learn how to:

When you have completed this course, you will be able to:

• treat internal customers in the same way as external customers
• give internal customers the best possible service
• communicate effectively with internal customers
• ask internal customers what they want
• respect and support internal customers

How this course can help your business:

• Improve business performance through more effective working relationships
• Build a sense of trust and shared purpose, instilling a positive culture
• Improve the experience of external customers, as first class service becomes embedded across the organisation
• Improve motivation and morale, leading to increased staff retention

Course Code: 104198BT023