I’d Like a Word with You: The Discipline Interview

Managing conflict at work and dealing with formal disciplinary cases is a costly and difficult process for all involved. So it makes sound business sense to ensure that disciplinary interviews are conducted sympathetically, professionally and within the law.

This course provides a useful introduction to the techniques used when conducting a successful discipline interview. Famous faces including Hugh Laurie, Paul Merton and Dawn French will show you how to and how not to go about conducting a discipline interview.

It will equip you with new skills so that you can use the process to improve poor performance without damaging morale, causing unrest or falling foul of legislation.

You'll learn how to:

When you have completed this course you will be able to:

• outline the five stages of a discipline interview
• be prepared for a discipline interview
• use listening skills to uncover the true reasons for an individual's lack of performance
• know how to work out a plan to bring someone's performance up to the expected standard

How this course can help your business:

• Bring out the best in your people
• Improve productivity and business performance
• Tackle underperformance and inefficiency
• Increase staff motivation and morale
• Encourage a culture of honesty and openness
• Protect your business by ensuring you comply with legislation 

Course Code: 104198BT019