Feedback is a vital part of the communication process in business and one of the most significant ways that we can learn and develop at work. Done well, it is a two-way process that can help to motivate people and improve their performance.
This course provides you with an introduction to the ‘communication cycle’ and the importance of feedback within it. It also covers the different forms and styles of giving and receiving feedback. You’ll discover practical tips and techniques to help you give and receive feedback positively and effectively.
When you have completed this course, you will be able to:
• understand the vital importance that feedback has to play in the communication process
• consider different ways in which feedback can be communicated
• understand how and when feedback should be used
• appreciate how you can benefit from feedback received from others.
* Bring out the best in your people
* Improve productivity and business performance
* Tackle underperformance and inefficiency
* Increase staff motivation and morale
* Encourage a culture of honesty and openness
Course Code: 100594BT034
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