Resolving Conflict

Conflict in the workplace can have an extremely negative effect on individual and team performance, which in turn can impact on the business as a whole.

This course looks at:

- the main causes of conflict in the workplace
- what can be done to handle it effectively
- how to prevent it occurring in the future.

It will help you to create a positive working environment by employing a range of strategies and techniques, which can be used to prevent conflict.

Our leadership and management courses are great for developing skills that can be used in a number of practical situations.

By completing this course you’ll also be working towards the Institute of Leadership and Management (ILM) qualification in Management. Having this qualification under your belt could really boost your CV and help you get ahead in your career.

Depending on which version you do, you’ll achieve either the award certificate or the diploma.

You'll learn how to:

When you have completed this course, you will be able to:

• define conflict and its effects
• recognise why, how and where conflict might occur in the workplace
• understand a range of conflict handling styles

How this course can help your business:

• Improve staff motivation and morale
• Deal with problems swiftly and effectively, minimising downtime
• Boost productivity
• Improve job performance
• Reduce staff turnover by creating a more highly motivated team

Course Code: 100594BT040