Constructive and Effective Participation

UK workers believe that most of their meetings are unproductive

• . Poorly managed meetings waste valuable working hours and are unnecessary financial burdens to any business.

This course will show you new techniques to help you make an effective contribution to meetings whilst dealing with awkward colleagues.

You'll explore the importance of preparation, keeping contributions to the point and staying calm. You'll also learn how to deal with personality types that disrupt meetings, including the waffler, assassin, turf warrior and interrupter.


• Robert Walters Recruitment Consultancy, September 2006

You'll learn how to:

• Recall the three golden rules of meetings: do your homework, keep the meeting short, keep it cool and courteous
• Take a positive attitude towards objections and be prepared to handle them
• Display techniques for restoring calm to a meeting
• Identify different types of destructive behaviours and use appropriate tactics to handle them

Course features:

You'll work through the course online, where you'll complete a series of exercises. All you need is access to the internet.

Set in everyday surroundings, well-known performers like John Cleese show you how to behave in meetings in an entertaining way. The familiar settings and witty role play will help you recognise and correct some common errors in your own workplace.

You'll follow a self-important manager as he learns the three golden rules of effective meetings. The course goes on to demonstrate a range of tactics to combat negative meeting behaviours such as waffling, interrupting and argumentative behaviour.

Before you begin the course, you'll take a short test to help identify any knowledge gaps. As you work through the course, you'll be presented with simple exercises to check your learning. At the end there is a 15 question quiz to help sum up what you have learned.

You'll have access to this course for six months from the date of purchase - giving you plenty of time to finish your course.

How this course can help your business:

Course Code: 104198BT036