Delivering criticism is rarely easy, but performance issues are part of everyday working life. Businesses where unsatisfactory performance is addressed and rectified inevitably outperform those that take a more ‘head in the sand’ approach.
This course introduces the use of constructive criticism to improve performance. Famous faces including John Cleese show you how to and how not to go about giving critical feedback. The course shows you how to prepare and deliver criticism and how both parties can move on after criticism has been delivered.
When you have completed this course you will be able to:
• understand that criticism is an essential part of a manager's responsibilities
• understand why people should only be criticised for what they've done, not who they are
• understand how criticism done badly can make things worse
• recall the seven rules for ensuring that criticism is conducted effectively
Course Code: 104198BT010
learndirect really supported me in my learning and I got really good results at the end of my course which I never expected I'd be able to achieve.
Margaret Rose
