The Art of Selling: Sales with Service

Ensuring your sales force has the skills in place to make the most of every sales opportunity is vital for your business to grow and thrive.

This course gives a straightforward introduction to successful face-to-face selling. You’ll explore the four key stages in the sales process: winning the customer's confidence, discovering what they need, offering choices and completing the sale.

You'll learn how to:

When you have completed this course, you will be able to:
• recall the four stages of the selling process
• adopt techniques to win the customer's confidence
• make sure you understand what the customer needs
• help the customer choose the right product for them
• develop techniques to close the sale in different situations
• take a positive approach to lost sales and complaints

How this course can help your business:

• Improve profitability through increased sales
• Overcome common barriers to making sales
• Build good, long-term relationships with your customer base
• Build on your reputation by delivering a quality sales experience

Course Code: 104198BT046