Converting Telephone Enquiries into Sales

Incoming enquiries are the lifeblood of many businesses – but surprisingly few have the skills and techniques in place to convert enquiries into sales.

This course outlines a simple, five-step approach to call conversion. Famous faces including Rowena King and Paul Bigley will show you how to make a real and immediate difference to conversion rates by delivering the key skills you need to prepare for calls, present the product and the price and conclude the order.

You'll learn how to:

When you have completed this course, you will be able to:

• prepare to greet the caller and introduce yourself professionally
• use your product knowledge to make it easy for the customer
• present the price simply and clearly
• recognise buying signals and conclude the order
• conclude the call correctly

How this course can help your business:

• Improve profitability through increased conversion rates
• Win new customers
• Retain existing customers by providing a quality telephone sales experience
• Overcome common barriers to sales
• Build on your reputation by delivering a quality sales experience

Course Code: 104198BT032