Outlook 2010

This complete MOS certification package includes everything you need to achieve your Outlook 2010 MOS certificate, including the official Microsoft online training and reference material, practice tests and your exam voucher¹.

Microsoft Office Specialist (MOS) is the only performance-based certification that validates the skills needed to get the most out of Microsoft Office. Earning a MOS certification can help you stand out in today's competitive job market, broaden your employment opportunities by displaying your advanced skills, and support higher earning potential.

Please note, the courses and practice tests require Office 2010 to be installed on your PC.

You'll learn how to:

Beginner Skills in Microsoft Outlook 2010

This Beginner course contains four sections.

• The first section is about working with Outlook views and items, where you'll learn about customising user interface and program elements, using help, viewing and arranging Outlook items, sorting messages in a list view, organising email messages in folders, and locating and filtering items.
• The second sections explores email communication, from creating, sending and printing emails, creating a signature, to viewing messages and attachments, interacting with a message sender and composing and sending a message.
• The third section covers connecting with contacts, showing you more about creating and managing contact records, viewing contact information, communicating with saved contacts, and connecting with other Outlook users.
• The fourth section helps you with planning and scheduling work, so you'll cover creating and managing appointments, creating, managing and responding to meeting requests, creating and managing tasks, notes and journal entries, and scheduling your work.

Intermediate Skills in Microsoft Outlook 2010

This Intermediate course contains two sections.

• The first section teaches you more about enhancing email communication, like working with a nonstandard email message, adding design and media elements, working with tables and WordArt objects, creating and managing quick parts, reviewing email messaging features, taking actions on a message, managing automatic replies, managing junk email messages, cleaning up the mailbox and creating a nonstandard email message.
• The second section is about managing contacts and schedules, by managing Outlook item tags, working with contacts and contact groups, customising the calendar view and to-do bar, managing meeting requests and planning a meeting.

Advanced Skills in Microsoft Outlook 2010

This Advanced course contains two sections.

• The first section is about Managing Email Accounts, where you'll cover adding accounts in Outlook 2010, adding a Microsoft Exchange email account manually, removing an account, modifying account settings, using the Outlook web application, creating an Outlook data file, managing Microsoft add-ins and managing trust centre settings
• The second section covers optimising email communication, from managing send/receive operations, configuring Outlook options and message properties, to customising message settings, defining print styles, creating and managing quick steps, and reviewing email messaging features.

Course features:

This package includes:

• Microsoft’s official Outlook 2010 MOS e-learning courses: Three online courses (approximately 4 hours of learning) taking you from Introduction to Advanced level using Outlook 2010 – the complete training package to prepare for MOS: Microsoft Office Outlook 2010 Exam 77-884.
• Microsoft’s official Outlook 2010 Study Guide (PDF): The Outlook 2010 MOS Study Guide is the companion to the courseware and provides instant access to the exam reference material and step by step task instructions. The Study Guide is provided as a PDF file for access via your PC.
• Practice exams: To maximize your success, access to practice exams is provided (with either feedback mode or simulation mode). The practice exams are delivered through a dedicated website which closely mirrors the actual exam experience.
• Exam Voucher: Your exam voucher (worth £65) entitles you to sit your MOS exam at an accredited test centre.

¹An additional £15 invigilation fee is payable directly to the exam centre when you sit the test.

How you’ll access these resources

You'll access the MOS e-learning courses and study guide via their eCourses “my courses” page. The instructions to access the practice exams, requiring registration on a separate website, are provided with the exam voucher in an email following your purchase.

Access to the resources is provided for 12 months from date of purchase.

To book your exam, simply contact your nearest test centre. You need to sit your exam within 12 months of purchase, so please allow time to book your exam before your voucher expires.

Course Code: 104505BT003