NVQ Team Leading

Developing positive working relationships and ways of communicating not only helps you to work more efficiently, but also makes the workplace a nicer place to be. These courses can help you to:

• understand how to build a successful team
• present a professional image when communicating with others
• understand different ways of communicating information, knowledge and opinions to a range of audiences
• increase motivation and morale
• make an effective contribution to meetings

The courses you could do for this part of your qualification are called:

• Develop Productive Working Relationships with Colleagues
• Manage Knowledge in own Area of Responsibility
• Lead Meetings
• Professionalism when Working with Colleagues
• Participate in Meetings
• Establishing Effective Working Relationships
• Target Audiences and Communication Techniques

Making sure everyone has the resources and information to do their job well, and understands the tasks they're meant to be doing will help ensure work is delivered to deadline and to the required standard. These courses can show you how to:

• manage your resources and minimise waste
• reduce risks to health and safety
• deliver clear and accurate information to save time and prevent confusion
• set priorities, allocate work fairly and respond quickly to work demands
• communicate your goals effectively and increase the chances of expectations and standards being met
• provide effective feedback to assess progress, and help the team develop
• manage your time and stress levels

The courses you could do for this part of your qualification are called:

• Plan, Allocate and Monitor Work of a Team
• Collecting Feedback and Assessing Success
• Manage your own Resources
• Allocate and Check Work in your Team
• Using Resources Efficiently in the Workplace
• Maintaining a Healthy and Safe Work Environment

Managing performance and helping your team to develop can boost productivity and motivation. With these courses, you'll learn about:

• how to make yourself approachable for discussion of problems
• the problems people face when they start a new job, join a new team or take on new responsibilities
• how to set SMART objectives

The courses you could do for this part of your qualification are called:

• Manage Conflict in a Team
• Agreeing Work Role Performance and Measuring Progress
• Manage your own Resources and Professional Development
• Encourage Innovation in your Team

Team leaders need skills and experience to get the best out of the team, to earn their trust and to lead them towards business goals. These courses can show you how to:

• monitor and be accountable for your team's performance and identify areas for improvement
• build trust and respect between all team members
• provide direction to colleagues
• understand popular motivation theories and leadership styles
• take a creative approach to problem-solving within the team, including techniques for generating new ideas

The courses you could do for this part of your qualification are called:

• Set Objectives and Provide Support for Team Members
• Take Effective Decisions

Satisfied customers will keep coming back and will also recommend your business to others. These courses will help you to focus on your customers’ needs to:

• understand the importance of putting the customer at the heart of all you do
• implement common quality frameworks to drive up standards of service
• gather, analyse and present feedback from your customers
• use creative techniques to tackle problems and implement solutions
• support change programmes and understand the need for innovation

The courses you could do for this part of your qualification are called:

• Resolve Customer Service Problems
• Promote Equality of Opportunity and Diversity in your Area of Responsibility