Steps to Success

Professional Customer Service Skills

High quality customer service can make a business stand out from the crowd.
Stay ahead of the competition by delivering a first class service to your customers, every time. This in-depth course provides comprehensive training in all aspects of customer service, from building relationships to addressing customer concerns and solving problems.

Flexible and engaging content shows you how to offer a complete service to customers, including giving the right impression, building relationships and satisfactorily resolving any problems.

This course will help you to refresh and develop your customer service skills to ensure the needs of your customers are being met.

You'll learn how to:

* describe the skills you need to become a successful customer service adviser
* understand what constitutes a high quality service that ensures customer confidence

• understand your legal responsibilities towards your customers.

How this course can help your business:

• Retain existing customers by listening to and acting on their feedback
• Win new business through word of mouth from satisfied customers
• Improve profitability through greater efficiency and increased customer satisfaction
• Identify and deal with business problems as they arise, minimising disruption to the business
• Identify and address weaknesses quickly, improving business performance
• Retain and enhance your good reputation

Course Code: 100733BT001

What's next?

Buy the course online at:
http://www.learndirect-business.com/business-courses/steps-to-success-professional-customer-service-skills/add_to_basket/?CMP=basket_procustserv