Businesses that embrace diversity enjoy improved productivity and increased profits. That's because respecting the individual differences of colleagues and customers leads to improved customer service, recruitment opportunities and an enhanced business image.
It’s against the law to discriminate against disabled people. But would you feel comfortable when dealing with a customer or colleague with a disability – or would you feel awkward or embarrassed?
This course will give you the skills and knowledge you need to work confidently and appropriately with disabled colleagues or customers.
Featuring dramatisations based on actual experiences, the course explores a comprehensive range of disability issues, and provides guidance on current best practice.
As you work through the course, you’ll be presented with simple exercises, and a quiz at the end will help ensure you have understood the issues.
When you have completed this course, you will be able to:
• Understand that disability is a key issue for all staff, not just those responsible for facilities
• Identify the requirements of the Disability Discrimination Act (DDA)
• Know the most appropriate way to work with disabled colleagues
• Communicate with and serve disabled customers
• Understand the types of ‘reasonable adjustments’ that need to be made for staff and customers with disabilities
• Work successfully as part of a diverse team
• Attract and retain more customers by providing a first-class service
for all
• Improve the communication skills and confidence of your staff
• Benefit from a diverse workforce with a wide range of skills and
experiences
• Protect your business by complying with legislation
• Enhance the professional image and reputation of your business
Course Code: 104207BT002
Buy the course online at:
http://www.learndirect-business.com/employment-law/disability-confident