NVQ Business and Administration

It takes a multi-skilled approach to keep an office running smoothly, from using equipment to managing an effective meeting. With these courses, you'll learn to:

• use a diary system
• understand procedures for meeting and welcoming visitors
• improve your planning and organisational skills
• use resources responsibly

Depending on the level you're working towards, and your individual needs, the courses you could do for this part of your qualification are called:

• Developing your Administration Skills
• Understanding your Organisation
• Meet and Welcome Visitors
• Produce Documents in a Business Environment
• Use Diary Systems
• Using Equipment and Resources
• Use Office Equipment
• Planning and Preparation
• Plan and Organise Meetings

Information is a valuable asset in any organisation and how it's handled can form part of presenting a professional and efficient image to clients and internal and external customers. You should aim to provide people with the information they want in the most appropriate and useful way. These courses can help you to:

• collect relevant information from a range of sources
• develop processes to research, archive, store and retrieve information
• organise, report, analyse and evaluate data that has been researched
• make effective presentations and reports
• design and produce professional-looking documents to required standards and styles

Depending on the level you're working towards, and your individual needs, the courses you could do for this part of your qualification are called:

• Archive Information
• Research Information
• Store and Retrieve Information
• Managing Information
• Analyse and Report Data
• Writing and Analysing Reports
• Giving Effective Presentations
• Develop a Presentation
• Deliver a Presentation
• Design and Produce Documents in a Business Environment
• Producing Documents to Agreed Standards
• Creating and Designing Documents

Developing positive working relationships and ways of communicating not only helps you to work more efficiently, but also makes the workplace a nicer place to be. These courses can help you to:

• understand how to build a successful team
• present a professional image when communicating with others
• understand different ways of communicating information, knowledge and opinions to a range of audiences
• increase motivation and morale
• make an effective contribution to meetings

Depending on the level you're working towards, and your individual needs, the courses you could do for this part of your qualification are called:

• Respecting and Supporting Others
• Communicate in a Business Environment
• Work with Other People in a Business Environment
• Working with Others
• Effective Communication
• Effective Team Working
• Working Effectively

For a business to thrive in today's competitive environment, it's important that every employee is competent, efficient and productive. These courses can help you learn to:

• evaluate and improve your own performance using feedback and a learning plan
• behave in a way that supports effective working
• understand the purpose of feedback when working as a team

Depending on the level you're working towards, and your individual needs, the courses you could do for this part of your qualification are called:

• Working Effectively
• Evaluate and Improve own Performance in a Business Environment
• Manage own Performance in a Business Environment
• Developing and Improving your own Performance
• Improve own Performance in a Business Environment

A professional appearance and a respectful, business-like manner will give internal and external customers confidence in you and your company. These courses will help you get the basics of delivering excellent customer service, showing you how to:

• understand the importance of your appearance and behaviour in creating a positive impression
• understand your customers' needs and wants
• know how to respond appropriately to customer questions and comments
• have a thorough knowledge of your products or services

Depending on the level you're working towards, and your individual needs, the courses you could do for this part of your qualification are called:

• Deliver, Monitor and Evaluate Customer Service to External Customers
• Deliver, Monitor and Evaluate Customer Service to Internal Customers
• Use Customer Service as a Competitive Tool
• Keeping your Customers Happy
• Monitor and Solve Customer Service Problems

Being an effective administrator and manager starts with the basics of working in a business environment. These introductory courses will show you how to:

• use popular Microsoft Office software to communicate and present information
• respect and support others at work
• work as part of a team to support an organisation's overall mission and purpose
• understand ways of supporting sustainability in an organisation
• manage risks to health and safety

Depending on the level you're working towards, the courses you could do for this part of your qualification are called:

• Working in a Business Environment
• Databases
• Electronic Communication
• Presentations
• Security
• Spreadsheets
• Word Processing

Effective management and strong leadership skills go hand-in-hand. If you want to increase your company's productivity, this course can help you to:

• provide support and direction to colleagues
• plan, manage and allocate projects, resources and work in response to business demands
• monitor and be accountable for your team's performance and identify areas for improvement
• lead and implement change
• build a team and encourage trust and respect between all team members
• take a creative approach to problem-solving within the team, encouraging innovation and creativity within the team

The course you could do for this part of your qualification is called Supervise a Team in a Business Environment.